PRIVACY POLICY
Last updated: 25 May 2026
This Privacy Policy describes how Strange Science Instruments (“the Company,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from strangesci.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). This includes purchases of our audio hardware products, warranty registrations, product support, and repair or return services.
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, dealer, distributor, business contact, or any other individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access the Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post the revised policy on the Site and update the “Last Updated” date. We encourage you to review this policy periodically.
2. How We Collect Your Personal Information
We collect personal information from the following sources:
A. Information You Provide Directly
When you interact with us, you may provide:
• Contact details: name, company name, job title, address, phone number, and email address
• Order information: billing and shipping address, products purchased, payment confirmation
• Account information: username, password, and security questions
• Product registration data: serial number, purchase date, and product model for warranty registration
• Repair and RMA (Return Merchandise Authorization) information: fault descriptions, shipping details, and service history
• Dealer and distributor information: company name, VAT/tax ID, trade account details, and reseller credentials
• Pre-sales and technical support enquiries: technical questions, application details, and system configurations you share with us
• Customer support communications: any information you include when contacting us
B. Information Collected Automatically
When you visit our Site, we automatically collect certain usage data, including:
• Device and browser information
• IP address and network information
• Pages visited, time spent, and how you interact with the Site
We collect this data through cookies and similar tracking technologies. See Section 5 (Cookies) for more detail.
C. Information from Third Parties
We may receive information about you from:
• Squarespace, which powers our website and online store
• Stripe, our payment processor, which handles payment card and billing information on our behalf
• Shipping and logistics partners who fulfill and deliver your orders
• Distributors or dealers who place orders on your behalf
Any information obtained from third parties will be handled in accordance with this Privacy Policy.
3. How We Use Your Personal Information
We use the personal information we collect for the following purposes:
• Processing and fulfilling orders for our products
• Managing your account, warranty registration, and product service history
• Processing and managing repair and RMA requests
• Communicating with you about your orders, shipments, returns, and exchanges
• Providing pre-sales technical support and post-sale customer support
• Sending marketing communications by email or post — you may opt out at any time (see Section 7)
• Improving our products, website, and services through usage analytics
• Detecting, investigating, and preventing fraud or misuse of our Services
• Complying with applicable legal obligations
• Enforcing our terms of service and protecting our rights and those of our users
4. How We Disclose Your Personal Information
We may share your personal information with third parties in the following circumstances:
• Service providers: companies that perform services on our behalf, including Squarespace (web hosting and e-commerce), Stripe (payment processing), shipping and fulfillment partners, IT support providers, and data analytics providers
• Business partners: authorized dealers and distributors who may be involved in fulfilling your order or providing local support
• With your consent: when you direct us to share information with a third party, such as during a product registration transfer or warranty claim
• Corporate transactions: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality obligations
• Legal compliance: to respond to lawful requests from government or regulatory authorities, subpoenas, or court orders, or to protect the rights and safety of Strange Science Instruments, our users, or others
We do not sell your personal information to third parties.
5. Cookies
Like most websites, we use cookies and similar tracking technologies on our Site to improve functionality, remember your preferences, and analyze site usage. You can learn more about how we use cookies on our Cookie Policy page.
6. California Privacy Rights (CCPA / CPRA)
As a California-based company, we are committed to complying with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). If you are a California resident, you have the following rights:
Your Rights
• Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it is used, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete personal information we hold about you, subject to certain legal exceptions.
• Right to Correct: You may request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information beyond what is necessary to provide our Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
How to Exercise Your Rights
To exercise any of the above rights, please contact us using the details in Section 10. We will verify your identity before processing your request. You may also designate an authorized agent to submit requests on your behalf, provided they supply proof of authorization.
We will respond to verified requests within 45 days, as required by California law.
7. Marketing Communications
We may send you promotional emails or postal communications about new products, firmware updates, or special offers. You may opt out of marketing emails at any time by clicking the “Unsubscribe” link in any marketing email or by contacting us directly.
Please note that even if you opt out of marketing communications, we will continue to send you transactional messages related to your orders, warranties, repairs, and account.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Our general retention practices are:
• Order and transaction records: 7 years (to comply with tax and financial record-keeping obligations)
• Warranty and product registration records: for the duration of the warranty period plus 3 years
• Repair and RMA records: 5 years from the date of service
• Account information: for the life of your account, plus 2 years after closure
• Marketing preferences: until you opt out or request deletion
• Website usage data and cookies: up to 12 months
9. Security of Your Information
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. Our payment processing is handled entirely by Stripe, which is PCI DSS compliant. We do not store payment card details on our own systems.
However, no security system is completely impenetrable. We recommend that you do not share your account credentials with anyone, and that you contact us immediately if you believe your account has been compromised.
10. International Users
Our services are primarily intended for customers in the United States. If you are located outside the US — including in the European Union or United Kingdom — please be aware that your personal information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.
Where required by applicable law (including the EU GDPR and UK GDPR), we will implement appropriate safeguards for international data transfers, such as Standard Contractual Clauses approved by the European Commission or equivalent UK mechanisms.
11. Third-Party Websites and Links
Our Site may contain links to third-party websites, including those of dealers, distributors, or industry partners. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
12. Children’s Privacy
Our Services are not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
13. Your Rights (All Users)
Depending on where you live, you may have rights to access, correct, delete, or port your personal information, to restrict or object to processing, and to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details below.
14. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about how we handle your personal information, please contact us at support@strangesci.com